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Terms & Conditions of sale

1. General

1.1 In these Conditions "the Seller" means Essilor Limited, "the Buyer" means the individual firm or company with whom the Seller contracts to sell the Goods, and "the Goods" means the goods materials or services which are subject of these Conditions.

1.2 All quotations are given and all orders are accepted on these Conditions which shall override and exclude any other Conditions stipulated or referred to by the Buyer and all order made by the Buyer shall be deemed to be made subject to these Conditions.

1.3 No modification of these Conditions shall be effective unless made by an express written agreement between the Buyer and the Seller.

1.4 No order placed by the Buyer shall be deemed to be accepted by the Seller until a written acknowledgement of order is issued by the Seller or (if earlier) the Seller delivers the Goods to the Buyer.

 

2. The Goods

2.1 All descriptions and illustrations in the Seller's catalogues, price lists and advertisements or otherwise communicated to the Buyer shall not form part of the contract, but shall be treated as approximate only unless otherwise stated. Sections 13 and 15 of the Sale of Goods Act 1979 are hereby expressly excluded.

2.2 The Buyer shall determine the suitability of the Goods for their intended use and the Buyer shall not rely upon any representations made by or on behalf of the Seller.

2.3 The Buyer and the Seller hereby agree that paragraph 9 of the Electronic Commerce (EC Directive) Regulations 2002 shall not apply to any order made by the Buyer under these conditions.

 

 3. Price

3.1 The price to be paid for the Goods will be the Seller's list price prevailing upon the date upon which the Buyer's order for the Goods is accepted by the Seller.

3.2 The Seller shall be entitled to adjust the price to be paid for the Goods by such amount as it thinks fit at any time before the despatch of the Goods in the event of any increase in the cost to the Seller in supplying the Goods, whether such increase shall result from higher costs of raw materials, labour, transport, or overhead expenses, or from any other cause whatsoever. 

3.3 The Seller shall be entitled to make an additional charge for postage and packing.

 

4. Delivery & Risk

4.1 Every effort is made to meet delivery dates, but a fixed date shall not be a condition of the supply of the Goods.

4.2 Late delivery shall not be a ground for cancellation or refusal to take delivery of the Goods and the Seller shall not be liable for any loss, including consequential loss or damages resulting from such delays.

4.3 The Seller shall not be liable for any delay in delivery or non-delivery of the Goods caused by any circumstances beyond the Seller's control, including without limitation any Act of God, explosion, fire, flood, war, hostilities, accident, delay in the delivery, or non-delivery by the Seller's suppliers, breakdowns or accidents to machinery, labour strike or dispute, order of decree of any court, or action of any Governmental authority and, on the occurrence of any of the above events, the Seller reserves the right to cancel or suspend the whole or part of any delivery.

4.4 Where the Seller concludes the contract of carriage and/or insures the Goods in transit, the seller shall be deemed to be acting solely as the Buyer’s agent and sections 32(2) and 33(3) of the Sale of Goods Act 1979 shall not apply.

4.5 If the Goods or any part of thereof are damaged or lost while in the custody of a carrier, the Seller will, at its sole option, either replace such Goods or part thereof, or refund to the Buyer the cost or price of the same.

4.6 The Seller shall not be liable for the non-delivery of a whole consignment of the Goods, unless the Buyer informs the Seller in writing within twenty days of the date of the invoice.

4.7 The Seller shall  not be liable for damage to the Goods or loss of part of a consignment unless the delivery note is endorsed accordingly and the Buyer notifies the Seller within forty-eight hours of delivery and confirms such notification in writing within five days.

4.8 Risk or loss or damage to the Goods shall pass to the Buyer at the time of delivery.

 

5. Payment

5.1 Payment for the Goods shall be made in full without deduction or set off within thirty days of the final day of the month in which the Goods are invoiced by the Seller.

5.2 The Seller shall have the right to claim and be paid interest at the rate of four percent per annum above the Base Rate for the time being of Lloyds Bank plc, calculated on a day-to-day basis, on all sums due to the Seller and unpaid for the period from the date upon which payment is due, until the date upon which payment is made, both before and after any judgement, but nothing herein shall entitle the Buyer to withhold or delay any payment due to the Seller after the date upon which it falls due, or in any way prejudice or affect the Seller’s rights in relation to the said non-payment.

5.3 The Seller may at any time require the Buyer to make payment in advance of delivery.

5.4 Should the Buyer fail to make payment by the due date or when required, the Seller reserves the right without prejudice to any other remedy which it may have to cancel this contract and/or any other contract between the Buyer and the Seller and/or to suspend delivery until payment shall have been made.

5.5 Time for payment shall be of the essence.

5.6 No payment shall be deemed to have been received until the Seller has received cleared funds.

 

6. Retention of Title

6.1 The title to the Goods shall not pass to the Buyer until all sums due or owing by the Buyer to the Seller on any account whatsoever, (including the contract for the supply of the Goods), have been paid in full.

6.2 So long as property in the Goods shall remain in the Seller, the Buyer shall hold the Goods on a fiduciary basis as the Seller's bailee and the Goods shall be set aside from the Buyer's general stock of Goods and shall be marked with an indication that they remain the property of the Seller.

6.3 If the Buyer shall commit any breach of its obligations or shall make any default in payment of any sum due to the Seller under this or any other contract, or if any distress execution or other legal process shall be levied against the Buyer’s property or assets, or the Buyer shall make or offer to make any arrangement or composition with its creditors, or any petition or order be presented or made against the Buyer, or if any resolution or petition to wind up the Buyer shall be presented or passed or an Administrative Receiver be appointed of all or any of its assets, then in each case the Seller shall have the right with or without prior notice at any time to retake possession of the whole or any part of the goods (and for that purpose to go onto any premises occupied by the Buyer or any subsidiary parent or associated company of the Buyer) to the value of all sums due to the Seller, without prejudice to any other remedy of the Seller.

6.4 The Seller shall be entitled to maintain an action for the price of the Goods, notwithstanding that title in the Goods may not have passed to the Buyer.

6.5 The Buyer shall be entitled to sell in the ordinary course of its business any of the Goods which are the property of the Seller, on condition that the Buyer shall hold on trust for and on demand pay or transfer to the Seller (to the extent of any monies due to the Seller) the proceeds of such sale and all claims that the Buyer may have against its purchaser as a result of such sale.

6.6 Where the Seller is unable to determine whether any Goods are the goods in respect of which the Buyer's right to possession has terminated, the Buyer shall be deemed to have sold all goods of the kinds sold by the Seller to the Buyer in the order in which they were invoiced to the Buyer.

 

7. Guarantee

7.1 If the Goods prove on inspection to be defective in material or workmanship, the Seller undertakes at its option to replace the same or refund to the Buyer the price of the Goods and in no circumstances will liability exceed the cost of replacement or the price paid by the Buyer for the Goods.

7.2 The liability of the Seller shall only apply to defects that appear under proper use and under conditions of operation not more onerous than those declared to the Seller and, in particular, shall not apply to defects which arise from the Buyer’s neglect, misuse or from normal wear and tear.

7.3 The Buyer shall give the Seller a reasonable opportunity to examine the defective Goods and the Buyer (if asked to do so by the Seller) shall return the Goods the Seller's place of business for the examination to take place there.

7.4 Any goods returned to the Seller and replaced by the Seller shall be the property of the Seller.

7.5 The Seller's liability under this clause shall be in lieu of any warranty or condition implied by law as to the quality or fitness for any particular purpose of the Goods and, save as provided in this clause, the Seller shall not be under any liability, whether in contract tort or otherwise, in respect of defects or injury.

7.6 Complaints by the Buyer in respect of the Goods alleged to be defective shall be made within 28 days of delivery and shall not entitle the Buyer to withhold or set off payments due the Seller.

 

8. Termination

8.1 If the Buyer shall commit any breach of its obligations under this or any other contract, or shall make any default in payment of any sum due to the Seller under this or any other contract, or if any distress execution or other legal process shall be levied against the Buyer’s property or assets, or the Buyer shall make or offer to make any arrangement or composition with its creditors, or any petition or order be presented or made against the Buyer, or if any resolution or petition to wind up the Buyer shall be presented or passed, or if an Administrative Receiver be appointed of all or any of its assets, then in each case the Seller shall have the right forthwith to determine the contract and to cancel any outstanding delivery without prejudice to any other remedy.

8.2 The Buyer shall not be entitled to cancel this contract without the consent of the Seller which, if given, shall be deemed to be on the express condition that the Buyer shall indemnify the Seller against all loss, damage, claims or actions arising out of such cancellation.

 

9. Miscellaneous

9.1 The contract between the Seller and the Buyer for the supply of goods shall be governed and constructed in accordance with the Laws of England and the Buyer agrees to submit to the jurisdiction of the Courts of Law in England in respect thereof.

9.2 No forbearance or indulgence shown or granted by the Seller to the Buyer shall in any way affect or prejudice the right of the Seller against the Buyer or be regarded as a waiver of these Conditions.    

9.3 The parties to the contract do not intend that any term of the contract shall be enforceable by virtue of the Contracts (Rights of Third Parties) Act 1999 by any person that is not a party to it.

 

Essilor Event Promotion Terms and Conditions  

These Terms and Conditions prevail in the event of any conflict or inconsistency with any other communications, including advertising or promotional materials.  

These terms and conditions for the “Event Promotion” form the agreement between the Promoter and you with regard to your entry into the Promotion.  

Any entry instructions will also form part of these terms and by agreeing to be enrolled onto the Promotion, all entrants will be deemed to have accepted and be bound by these Terms and Conditions. Please retain a copy for your information.  

Promoter: Essilor Limited, Cooper Road, Thornbury, Bristol BS35 3UW | ecp.essilor-pro.com 

1 Promotion Period: The promotion will run from 8am on 1st September 2024 to midnight on 28th February 2025 (the promotion period).  

2 Prize: The prize is a hosted trip which includes return flights from nominated airports, four nights’ accommodation on a bed and breakfast basis at a luxury hotel in May 2025 (dates may change) (the Event). There are 120 places available at the Event. Accommodation is based on two individuals per business attending, sharing one double occupancy bedroom, additional accommodation can be purchased at cost price subject to availability. Pre-planned activities, transfers to activities, lunches and evening meals where specified in the final itinerary are included. Activities will be confirmed prior to the event. There will be a business meeting during the event for which decision makers are required to attend. The prize does not include travel insurance, travel to and from our nominated UK and Ireland airport, spending money, tax or personal expenses.  

3 Eligibility: This promotion is exclusively available to Essilor Expert independent business customers aged 18+ who buy qualifying lenses directly from Essilor or from a participating wholesaler in the UK (England, Scotland, Wales and Northern Ireland) and Republic of Ireland. Glazers and wholesalers do not qualify to participate in this promotion. Participating wholesalers include: Birchgrove Optical, Eye Index, J S Optical, Leith Optical, Optimum RX Group, PKP Optics, South Devon Optical and Wolds Optical.  

4 How to enter: To enter the promotion, your Essilor Lens Business Development Manager will need to enrol you during the promotion period; there is no self-registration mechanism. Your Essilor Lens Business Development Manager must add your details to the promotional campaign that sits within the Essilor CRM system. Entry will be completed following discussion about the promotion and an explanation of the mechanics and if you agree to participate. Only registered Essilor Experts (a Practice) can enter. Entries made are per individual ordering account number and each purchase of qualifying products during the promotion period will generate points. If your business is part of a group, we will add your qualifying points together and divide them between the numbers of practices within the business but there is a maximum of two places per group. The points table can be found by visiting EssilorPRO  

5 Sales Data: EssilorLuxottica will measure and record the sales data monthly and send this data to us, the Promoter. We will update you on the sales data by email around the third week of the following month. The sales data measured by EssilorLuxottica is based on units of lenses and Instruments invoiced on or before 28th February 2025 and on frames ordered on or before 28th February 2025. 

6 Qualifying Lenses: Only Crizal® are qualifying lenses. The promotion excludes uncoated and all other coatings.  

7 Practice Permission to enter: Any registration for this promotion shall be made on behalf of the practice and must be made with permission from the senior management of the Practice.  

8 How to win: There are six ways to qualify for a place at the Event. During the promotion period, points will be allocated to your practice for each purchase of qualifying lenses, frames and instruments. To calculate the scores for your chance to qualify for the Event, we will monitor all orders and allocate points per pair. All prize categories are monitored separately so you may score points towards each category. At the end of the promotion period:  

  • The top 10 Practices with the highest points accumulation will win two places to the Event free of charge  
  • The top 10 Practices with the highest Varilux® & Eyezen® personalsed points will win two places to the Event free of charge • The top 10 Practices with the highest frames points accumulation (all brands) will win two places to the event free of charge 
  • The top 10 Practices with the highest Transitions® points accumulation will win two places at the Event free of charge  
  • The top 10 with the highest new frame brand points accumulation will win two places at the Event free of charge  
  • The next 10 Practices with the highest points accumulation overall, will receive one free place at the Event and the opportunity to purchase an additional place at a subsidised cost of £850 + VAT. Accommodation is based on one twin room per winning business. There will be a maximum of 120 places available. There is a limit of one entry and two spaces at the Event per business group. Please note that we cannot accept guests under the age of 18 years old.  
     

9 All winners will be notified by email within 28 days of the end of the promotion period. This will also be followed up by a phone call from the Frames or Lenses Business Development Manager. The Promotor’s decision as to the winners is final and no correspondence or discussion will be entered into.  

10 Any other costs incurred in addition to those set out above and that are incidental to the fulfilment of the prize are the responsibility of the winner(s).  

11 The winning Practice will be required to nominate the recipient of any places to the event awarded to it, each attendee must be aged at least 18 years. Nominations must be made within one month of notification of any prize win. One place must be given to a key decision maker of that practice, to be agreed with Essilor. The winning Practice will be responsible for ensuring that the recipients of the places are available to travel and hold valid passports, any necessary visas, vaccination or covid-19 status certificates and travel documents for the Event in question on the travel dates specified.  

12 Any income tax may be payable on the value of any prize awarded as a result of this promotion and any tax liability shall be that of the recipient. National insurance may be payable on the value of any prizes awarded to employees and any NIC liability shall be that of the employing Practice. The Practice will be responsible for any employer reporting obligations in respect of tax and NIC. Information regarding the cost per person can be obtained from the Promoter shortly after the trip. The Promoter accepts no responsibility for tax or NIC reporting or liabilities. General:  

13 The Promoter will receive sales data, which may contain personal data from EssilorLuxottica. EssilorLuxottica’s privacy policy is available here www.essilorluxottica.com/en/privacy-notice/. The Promoter will only use the personal details supplied for the administration of the promotion and for no other purpose, unless we have your consent. Your personal details will at all times be kept confidential and be processed in accordance with our privacy policy. Please also see clauses 14 and 15 with regard to the announcement of winners. The Promoter’s Privacy Policy Privacy policy: https://ecp.essilor-pro.com/gb/privacy-policy2  

14 The names of the winning Practices will be published on ecp.essilor-pro.com during March 2025.  

15 Details of winning Practices may be used for publicity purposes in the optical press and on ecp.essilor-pro.com if given permission by the winners.  

16 There are no cash or other alternatives in whole or in part to the stated prizes, except in the event of circumstances outside its control, the Promoter reserves the right to substitute prize alternatives of equal or greater value. The prize is non-transferable. 

17 If fulfilment or any element of this promotion will be delayed or affected due to Government restrictions, all entrants affected will be contacted by the Promoter and kept updated of any unavoidable changes to the promotional dates, revised fulfilment dates or prize.  

18 The prizes will be awarded directly to Practice owners, not employees registering for the promotion. Unless otherwise agreed in writing by the Promoter, the prizes are not transferable.  

19 In the event of any dispute regarding the rules, conduct or the results of this promotion, the decision by the Promoter shall be final.  

20 The Promoter reserves the right to disqualify any Practice if it has reasonable grounds to believe the Practice has breached any of these Terms and Conditions, the spirit of the promotion, any instructions forming part of this promotion’s entry requirements or otherwise where a Practice has gained unfair advantage in participating or won using fraudulent means.  

21 In the event that any Practice is disqualified from the promotion or rejects the prize or does not accept the prize within 14 days of notification, the Promoter will offer the prize to the next Practice with the highest points value in the relevant category. The process will repeat until an eligible winner is able to claim the prize.  

22 Winners must have Essilor Expert status as at 1st March 2025. If a winning Practice has been awarded a prize and subsequently closes their account or sells their practice in full or in part Essilor reserves the right to withdraw the prize and any subsidised paid for places without compensation and select another winner using the same methodology as described above. Winners must be an independent practice at the date of travel.  

23 If a winning Practice’s credit account is unsettled or subject to legal proceedings at any time from the end of the promotion period up until the prize date, the Promoter reserves the right to withdraw the prize or paid for places without compensation.  

24 The Promoter reserves the right to hold void, suspend, cancel, or amend the promotion where it becomes necessary to do so.  

25 In the event of circumstances outside the reasonable control of the Promoter, or otherwise where fraud, abuse, and/or an error (human or computer) affects or could affect the proper operation of this promotion, and only where circumstances make this unavoidable, the Promoter reserves the right to cancel or amend the promotion or these Terms and Conditions, at any stage, but will always endeavour to minimise the effect to participants in order to avoid undue disappointment.  

26 The Promoter and its associated agencies and companies will not be liable for any loss (including, without limitation, indirect, special or consequential loss or loss of profits), expense or damage which is suffered or sustained (whether or not arising from any person’s negligence) by the winning Practice or recipient of a place at the Event in connection with this promotion or accepting or using the prize, except for any liability which cannot be excluded by law (including personal injury and death caused by the negligence of the Promoter and fraud) in which case that liability is limited to the minimum allowable by law.  

27 If any of these clauses should be determined to be illegal, Invalid or otherwise unenforceable then it shall be severed and deleted from these Terms and Conditions and the remaining clauses shall survive and remain in full force and effect.  

28 These terms and conditions shall be governed by English law, and the parties submit to the exclusive jurisdiction of the courts of England and Wales 

 

Frames Library Promotion

These terms and conditions (Terms) are for the Frames Library promotion whereby eligible customers (Customers) can claim a gift voucher (Voucher) for every pair of lenses ordered through the frames library (Promotion) and receive an entry into a football ticket prize draw when ordering a qualifying lens between 12.01 am on 1st August until 11.59 pm on 30th August 2024 (Promotion Period).

 The Promotor will monitor the Customer’s sales throughout the Promotion Period and send each Customer the final number of frames library orders placed within 14 days of the end of the Promotion Period. If the Customer qualifies for any vouchers, the Promotor will send the Customer a form via a digital link (Form) where they can specify their preferred Voucher for their qualifying Promotion amount. Customers who qualify for a Voucher can choose from a Costa Coffee, John Lewis, or Love to Shop Voucher subject to availability. Customers must choose the same voucher for all of their qualifying Voucher amounts.


These Terms form the agreement between the Promoter and Customers regarding each Customer’s participation. Any participation instructions from the Promotor will also form part of the Promotion and by placing an order as part of this Promotion, Customers will be deemed to have accepted and be bound by these Terms and the Promotor’s instructions. Customers should retain a copy of these terms for their information. 

Promoter: Essilor Ltd, Cooper Road, Thornbury, Bristol, BS35 3UW.https://www.essilor.com/uk-en/ 

  1. This Promotion is available to independent Customers who buy lenses directly from Essilor.
  2. Enrolment for the promotion is automatic, there is no sign-up process. Please email GB-marketing@essilor.co.uk to opt out of the Promotion.
  3. This promotion excludes frame-to-follow orders.
  4. The Promotor will track and monitor the Customer’s orders placed during the Promotion Period.
  5. At the end of the Promotion Period the Promotor will send a Form to all Customers who have ordered lenses through the frames library during the Promotion Period.  Customers should allow up to 30-days from receipt of the Customer’s Promotion form for the Promotor to process Customer requests and provide the Voucher(s).
  6. All practice placing a qualifying order will be entered into the prize draw to win one ticket to see England V Greece football match at Wembley Stadium on 10th October 2024. The prizes come with a full hospitality package.  A member of the Essilor team will host the winner on the day. The draw will be on Friday 4th October, and our team will notify the winners that day by phone or email.
  7. One match ticket per winning practice.
  8. Winners will be responsible for their own travel and accommodation costs.
  9. Any taxes which may be payable on the value of any prize awarded as a result of this Promotion and any tax liability shall be that of the Customer. National insurance may be payable on the value of any prizes awarded to employees and any NIC liability shall be that of the employing Customer. The Customer will be responsible for any employee reporting obligations in respect of tax and NIC. The Promoter accepts no responsibility for tax or NIC reporting or liabilities. 

 

Terms and Conditions - Thornbury 50 years of UK Manufacturing promotion

 

These terms and conditions (Terms) are for the Eyezen 50th anniversary of manufacturing in Thornbury promotion whereby eligible customers (Customers) can claim a £50 (Voucher) for every 50 pairs of Eyezen lenses invoiced (Promotion) between 12.01 am on 1st July until 11.59 pm on 30th August 2024 (Promotion Period). 

The Promotor will monitor the Customer’s sales throughout the Promotion Period and send each Customer the final number of Eyezen lenses which it has sold within 14 days of the end of the Promotion Period. If the Customer qualifies for a Voucher, the Promotor will send the Customer a form via a digital link (Form) where they can specify their preferred Voucher for their qualifying Promotion amount. Customers who qualify for a Voucher can choose from a Costa Coffee, John Lewis, or Love to Shop Voucher subject to availability. Customers must choose the same voucher for all of their qualifying Voucher amounts. 

These Terms form the agreement between the Promoter and Customers regarding each Customer’s participation. Any participation instructions from the Promotor will also form part of the Promotion and by placing an order as part of this Promotion, Customers will be deemed to have accepted and be bound by these Terms and the Promotor’s instructions. Customers should retain a copy of these terms for their information.  

Promoter: Essilor Ltd, Cooper Road, Thornbury, Bristol, BS35 3UW.https://www.essilor.com/uk-en/  

  1. This Promotion is available to independent Customers & Hakim Group Customers in the United Kingdom. 
  1. Enrolment for the promotion is automatic, there is no sign-up process. Please email trademarketing@essilor.co.uk to opt out of the Promotion. 
  1. The Promotor will track and monitor the Customer’s Eyezen orders placed during the Promotion Period. 
  1. At the end of the Promotion Period the Promotor will send a Form to all Customers who have ordered at least 50 pairs of Eyezen lenses during the Promotion Period.  Customers should allow up to 30 days from receipt of the Customer’s Promotion form for the Promotor to process Customer requests and provide the Voucher. 
  1. Any taxes which may be payable on the value of any prize awarded as a result of this Promotion and any tax liability shall be that of the Customer. National insurance may be payable on the value of any prizes awarded to employees and any NIC liability shall be that of the employing Customer. The Customer will be responsible for any employee reporting obligations in respect of tax and NIC. The Promoter accepts no responsibility for tax or NIC reporting or liabilities.  
  1. There are no cash or other alternatives in whole or in part to the Vouchers, except in the event of circumstances outside its control, the Promoter reserves the right to substitute Vouchers for alternatives of equal or greater value. The Prize is non-transferable.  
  1.  The Promoter reserves the right to hold void, suspend, cancel, or amend the Promotion where it becomes necessary to do so. 
  1. The Promotor will receive sales data which may contain personal data. We will process any personal information in accordance with our privacy policy available here https://www.essilorluxottica.com/en/privacy-notice/  
  1. The Promotor may engage third parties to assist them with the administration of the Promotion or the allocation of Vouchers. 
  1. If any of these clauses should be determined to be illegal, Invalid or otherwise unenforceable then it shall be severed and deleted from these Terms and Conditions and the remaining clauses shall survive and remain in full force and effect. 
  1. The Promotor reserves the right to amend these Terms at any time and withdraw the Promotion.  
  1. The Promotor’s decision with regard to any matters of the Promotion is final. 
  1. These Terms shall be governed by English law, and the parties submit to the exclusive jurisdiction of the courts of England and Wales. 
  1. These Terms prevail in the event of any conflict or inconsistency with any other communications, including advertising or promotional materials.  

 

2024 Take Two 

  1. Both pairs must be Crizal® and for the same patient. Uncoated and hard coated lenses are excluded. 
  2. Ordering platforms Essilor® e-Store: 

i. Both orders must be placed on the same module: On the Rx orders module with a voucher code, or if you would prefer you can order a first pair and copy your order number into the voucher code field when you order the second pair. This will link both pairs. Or alternatively on the promotions module by linking both pairs, no voucher code needed. 
 

Essilor® Glazing 
i. Order both pairs through the same platform selecting ‘frame to follow’ or send both pairs manually. We will supply a voucher code pad and stickers, please attach the sticker to your order. 
 

 
Through another Laboratory 
i. You need to use a voucher code to link your orders. We will supply a voucher code pad containing voucher code stickers. The sticker must be attached to your order. 
  

3. The net price will be applied to the pair with the lowest catalogue price. 

4. The free of charge lenses are as specified on this document, variations charged at net price (if like for like) or full price otherwise. 

5. One and ones* are included, you must link both right lenses as a multi-pair and start a new multi-pair for both left lenses. 

6. The available time frame for ordering a second pair is 90 days with glazing orders to be received by 30th November 2024. The absolute cut-off date is 30th November 2024 for first and second pairs. There is no grace period thereafter. 

7. Orders cannot be linked retrospectively. 

8. Xperio® tint / Xperio® mirror lenses can only be ordered and supplied as a pair (no single lenses) as per our standard product catalogue. 

9. Glazing charges are available at your usual rate. 

10. The promotion cannot be used in conjunction with any other offer. 

11. This promotion cannot be used for single lens orders. 

12. Specialised lenses and Specialised Rx lenses are excluded from the promotion. 

13. UK Express is not available with this promotion. 

14. Essilor® reserves the right to amend the Terms and Conditions. 

15. Please check EssilorPRO  for the most up to date offer sheet and terms and conditions. 

16. Promotional period 8th January to 30th November 2024 

 

Essilor Experts Customer Partnership Programme  

The terms and conditions set out below are relevant for the first scheme period, which runs from 14th May 2024 to 31st December 2024.  By requesting participation in the scheme, you confirm that you agree and accept these terms and conditions.  

Membership is open to selected customers and will be offered to customers who meet the published criteria. 

What does Essilor Experts mean for you? 

Following consultation with you, Essilor will determine the ESSILOR EXPERT status applicable to you i.e. Partner, Specialist or Ambassador. The label will be awarded in counterpart of the following contractual commitment from you: 

 

 

What support do we give Essilor Experts customers? 

Once your status has been allocated you will benefit from the following services as applicable to your status designation: 

 

 

Awarding of the "ESSILOR EXPERTS" Status 

Essilor shall determine based on the above mentioned commitment , your "ESSILOR EXPERTS" status applicable until 31st December 2024. 

Essilor will verify your status in 6 months' time (September 2024) and again in January 2025. Essilor will verify your status against the achievement of the undertakings  mentioned above (pro-rated if applicable) and will confirm your status accordingly. In the event the status has changed Essilor will contact you and will support you to grow your business within your new status. 

Termination 

Each Party is entitled to withdraw from this programme with one-month prior notice. In case of withdrawal Essilor will take over all the material related to the “ESSILOR EXPERTS” label (including but not limited to printed marketing assets and window stickers) and you agree to remove any reference to the “ESSILOR EXPERTS”. 

Miscellaneous 

Any dispute or claim arising out of these conditions or the Partnership Programme will be governed by and construed in accordance with English law and the Courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim. For customers based in Ireland English Law applies to the programme. 

The Parties shall make all possible efforts to resolve amicably all the disputes that may arise out of the interpretation of these Conditions or the performance of this Partnership Programme. 

Essilor shall not be in breach of its obligations under the Partnership Programme or these conditions or otherwise liable for any failure or delay in the performance of its obligations if such delay or failure results from an event outside of its reasonable control. 

Essilor reserves the right to modify these conditions as well as to add or withdraw the services listed above (or in the Essilor Experts Brochure) at any time and without notice. In case of modification, an information email will be sent to you within one calendar month. In the event of disagreement, each of the parties may make use of the termination option in the Termination paragraph above. Other than Essilor’s right to modify these conditions or services, no variation of these conditions shall be effective unless it is in writing and signed by both parties.